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Ebook Download Step Away from the Drill: Your Dental Front Office Handbook to Accelerate Training and Elevate Customer Service

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Step Away from the Drill: Your Dental Front Office Handbook to Accelerate Training and Elevate Customer Service

Ebook Download Step Away from the Drill: Your Dental Front Office Handbook to Accelerate Training and Elevate Customer Service

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Review

"As an Office Manager, I love Front Office Rocks because I can train my staff at their leisure and I don't have to sit there and train them myself. Â I recommend all offices use it." -Brandie Henderson, Office Manager Laura Hatch has her thumb on the pulse of communication within the dental office. Better communication within our practices set us up for success. This book will give you the tools you need to communicate better. Starting with the team, Laura shows us how to better communicate our expectations to every position within our office. From big-picture ideas like determining why we come in to the office every day, all the way to the fine details of how patient hand offs should be executed, this book offers complete solutions for enhancing your practice's performance. By increasing and improving our communication, we become better leaders and better dentists, thanks to Laura Hatch!-Joshua Austin, DDS MAGD, Private Practice Managing Editor, Dental Economics "Pearls for Your Practice" and Product Navigator E-Newsletter"Prior to Laura, we had about 50-60% case acceptance. From just from implementing some simple steps, we are up to 85-90% treatment plan acceptance." -Celeste Samoles, Office Manager

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From the Author

My wish is for you to know how important you are to your patients.I want you to recognize how much of an impact you make in your patient's lives. I want you to know that every little details makes a difference. You help people live a less stressful, longer life - a better life. Remember that. Let it drive you. You can make a huge impact within your four walls. And, when you do that, the whole world opens up.

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Product details

Paperback: 127 pages

Publisher: Author Bridge Media (January 8, 2018)

Language: English

ISBN-10: 099884960X

ISBN-13: 978-0998849607

Product Dimensions:

5.5 x 0.3 x 8.5 inches

Shipping Weight: 6.4 ounces (View shipping rates and policies)

Average Customer Review:

4.8 out of 5 stars

21 customer reviews

Amazon Best Sellers Rank:

#198,534 in Books (See Top 100 in Books)

As a practice Management coach, I consider myself to be always learning from others. Whether it’s a good book, a new practice or a colleague, I gain perspective, knowledge and tools from multiple resources. This book has it all and so much more for every position in Dentistry! Just because you’re not a dentist, doesn’t mean you can’t pick this book up, it truly is for everyone.

Great read. Good for all the players on your team. Laura Hatch has done it again. She not only has trained my entire team through her online training but this book is a gem for each post in the office.

Very informative and interesting !!! This book will help break down the basic functions of the proper job functions to run a successful office

I hope one day I can say I run my practice like her :)! I am trying the front office rocks website

Great reading

Not very informative... I didn’t learn anything new.

I've read business books and self help books, many of which are full of fluff and feel good sayings. This was not that book! Laura Hatch just gets it! She understands what it takes to coordinate and empower a team to reach results. As a business owner, it's not up to me to complete every task - but to hire the right people, share my goals and communicate, then let them do their jobs and oversee the practice. I love that once I finished the book, Laura doesn't say "Now, Go!" - she provides another step on her website with the book guide. I have steps to follow, a guide for my team. This book is a total game changer. If you've been following Laura on Facebook, you know what's she's about, and see the pearls she shares. This book is your go-to launching pad for building a successful dental practice. You cannot afford to miss this.

This book is great at shining a light onto areas that need full focus from the business owner. There are key factors to being a good business owner and Laura does a nice job of explaining them. Not only that but she shows you how easy it is to get started with being a good leader. All positions in the office are reviewed and she gives practical suggestions on how to measure their performance.Running a practice is overwhelming but she does a great job of laying it all out so you can take baby steps. Step away from the drill and read this book!

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Step Away from the Drill: Your Dental Front Office Handbook to Accelerate Training and Elevate Customer Service PDF

Step Away from the Drill: Your Dental Front Office Handbook to Accelerate Training and Elevate Customer Service PDF

Step Away from the Drill: Your Dental Front Office Handbook to Accelerate Training and Elevate Customer Service PDF

Step Away from the Drill: Your Dental Front Office Handbook to Accelerate Training and Elevate Customer Service PDF

Download Ebook , by John C. Maxwell

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, by John C. Maxwell

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Product details

File Size: 1206 KB

Print Length: 255 pages

Simultaneous Device Usage: Up to 5 simultaneous devices, per publisher limits

Publisher: HarperCollins Leadership; Workbook edition (September 3, 2006)

Publication Date: September 3, 2006

Sold by: HarperCollins Publishing

Language: English

ASIN: B0050OX378

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Amazon Best Sellers Rank:

#4,830 Paid in Kindle Store (See Top 100 Paid in Kindle Store)

The 360 Degree Leader is a great book for anyone that feels "caught in the middle" of any organization or bureaucratic infrastructure. But instead of twiddling his or her thumbs about it, uses this position to work for them and the organization as a whole.By leading in 360 degree, a leader must be capable to adapt to both the lower and upper planes of his or her position in the organization. This means the leader must be able to gain the respect of the people that works below his or her level in the organization's hiearchy but also in-tuned enough with the organizaton's vision to be able to influence people of the upper echelon (i.e management). For example, if you work in sales of a manufacturing company, you must be able to adapt to the "lower" hierarchy of the company, such as people that work in the assembly line, or janitorial duties. Yet you must also be in-tuned to be able to communicate to the upper management without intimidation, to the point where upper managements value your inputs and view you as an asset.Maxwell does a swell job on explaining how to achieve this. As a matter of fact, he is very detailed on how to achieve this.However, the ideas expressed in this book is not much different than from his other books, such as "Winning with People", "Developing the Leader Inside You", "17 Laws of Leadership", "17 Laws Indisputable of Teamwork" and "25 Ways to Win with People", just to name a few. It seems more or less "recycled".But like any book of leadership influence, it's all in the reader's character and personality. How you apply the concepts taught in this book, the tone you use, and the approach you take makes a lot of different. To be able to influence anyone more or less lead them, the audience you are trying to lead must be willing to accept you as their leader. If they are not willing to accept you as a leader, you may as well be talking to a wall.

Great book that my husband actually read for one of his book clubs while deployed!The 360 Degree Leader has some valuable insight into leadership from anywhere in any organization. Let's face it, even on the bottom we aren't alone and leading at the bottom is still leading. Everyone, everywhere has an opportunity to influence and lead others and doing so may all the difference in the lives of those around us. I find the 360 Degree Leader to be valuable in facing the re-start or revamp a career with dignity and purpose.If you want to increase your value to your organization, and co-workers, take a look through The 360 Degree Leader. Internalizing even one component of Maxwell's leadership strategies will affect great change.

Hello - I am a senior IT manager for a large fortune 500 company. I'm not the top boss but I'm also not the entry level manager either. I got this book because I wanted exactly what the name of this book said, to be a 360 degree leader. I must tell you when I read through it, I felt like John wrote chapters and sections of this book specifically for me. Literally some of the challenges I was going through were written out in this book. Timing wise it was spot on, content amazing and so applicable to work, home etc. I have recommended this book to some of my managers that report to me, but also to leaders above me. Every manager, team lead, director, VP, CEO should read this book and apply its truths. To learn how to lead as a 360 degree leader is a very powerful thing. Strongly recommend.

I bought this book for a supervision and administration grad school class I took . I was presenting on leadership and I was able to form a great presentation from this book’s views and ideas on leading . It was a wonderful resource for me and an interesting look into leadership .

For the one who is leading from the middle, meaning your are in charge but your boss can still come wreck shop on your department...ABSOLUTELY A MUST HAVE IN YOUR LIBRARY!!!

I have worked in the retail field for over 40 YEARS. THIS BOOK IS A MUST READ AND APPLY TO ANY AND ALL POTENTIAL LEADERS. JOHN MAXWELL'S BUSINESS BOOKS ARE A PERFECT MODEL OF ANY MANAGEMENT DRILL SARGENTS HAVE THEIR PLACE IN THE MILITARY NOT IN BUSINESS!!!!!

This was an easy and great read for me. I felt it resonated with me in my career (sales/recruiting). If you’re looking for ways to add value, build relationships, and lead from anywhere in your company this will give some great ideas of how to build that momentum. I’d highly recommend anyone looking for help in that aspect to give this book a chance.

I've read many books on leadership, but this is definitely the best one for those emerging leaders leading from the middle of organizations. It's insightful and full on great advise as to how to handle almost every situation the middle leader encounters.The self-assessment and companion workbook are invaluable tools for targeting specific areas which need further development or strengthening existing talents.You will develop your power to influence people up, across and down in your organization. These techniques are easily adaptable to your personal life as well as your volunteer activities. I would recommend it to everyone who wants to improve and develop their powers of influence.

Great book. Bought 3 and gave them to my direct reports for Christmas. Good information about leading people.

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